Support

Welcome to Groundfi Support! Our team is here to provide support to help you get the most out of our service. Whether you're a new user or a long-time customer, we're dedicated to ensuring that your experience with Groundfi is as seamless and enjoyable as possible.

To help you quickly find the answers you need, we've compiled a list of the most commonly asked questions about our service. If you can't find what you're looking for, don't hesitate to contact us directly. Our knowledgeable support staff are available to answer your questions and provide assistance at any time.

At Groundfi, we take pride in delivering exceptional customer service, and we're committed to helping you achieve your goals. If you ever have any questions, comments, or concerns about our service, please don't hesitate to reach out to us. We're here to help, and we look forward to hearing from you soon.

What is Groundfi?

Groundfi is a platform that helps you ship or transport goods transparently. Through our platform, carriers and suppliers can connect and share loads transparently, making the entire process much easier and more streamlined. To see how it works in detail, please check out our how it works section to see how Groundfi can help manage your loads more efficiently.
How do I get started with Groundfi?

Using Groundfi is a simple process that only requires you to sign up for a free account. All you need to do is create a free account as a carrier or a shipper to utilize our features.
How much does Groundfi cost?

At Groundfi, we believe in making our platform as accessible as possible to all users. That's why we offer a variety of subscription packages to fit your unique needs and budget. Basic features are available to all users at no cost, but if you require more advanced features to take your business to the next level, our subscription packages offer additional tools and functionalities to help you succeed. With our flexible pricing options, you can choose the package that best suits your business goals and only pay for what you need. Click here to learn more!
How is this service transparent?

We call ourselves a transparent service because that’s what we want to achieve in all our products. From pricing to knowing where your goods are, we work to provide you transparent information every step of the way.
Where is our office?

At GroundFi, we are a virtual team with agents working from various locations. This means that we do not have any dedicated offices at the moment. However, as we continue to grow, we will be looking for a new office to better serve our clients. Rest assured that we will keep our clients updated on any developments regarding our office locations. In the meantime, we are always available to provide support and answer any questions you may have about our products and services through our online platform and customer service channels.